Bet365 KYC & AML Policy

KYC and AML procedures are applied to verify each account holder’s identity, reduce fraud risks and prevent the use of the platform for money laundering or terrorism financing in India. These controls support responsible gaming and are required to comply with applicable regulatory requirements and reporting obligations.

Key safeguards include:

• Fair play for all users through consistent ID verification and eligibility checks
• User safety and account protection through identity check and document submission
• Transparency regarding how personal data is collected, used and stored for compliance
• Adherence to Indian and international regulatory requirements relating to AML and CTF
• Prevention, detection and reporting of suspicious activity involving betting accounts
• Security measures that protect funds, payment details and sensitive information
• Support for responsible gaming practices in line with local laws and guidelines

Every new user must complete an identity check so that the operator can confirm the account holder’s identity, age and place of residence before full access to betting and gaming features is granted. Additional ID verification and document submission may be requested at any time during the customer relationship based on risk, transaction activity or legal obligations.

Document categories that may be requested include:

• Government-issued photo identity proof for ID verification and age confirmation
• Proof of address that confirms the residential address stated in the account details
• Evidence that the payment method used belongs to the account holder and is under that person’s control
• Documents supporting source of funds or source of wealth in higher-risk situations
• Any additional records that may be required under Indian law or by competent authorities

The platform maintains AML controls and security measures designed to prevent money laundering, terrorism financing and related illegal activity. These measures include transaction monitoring, risk assessment and reporting obligations where suspicious activity is identified in accordance with applicable Indian and international standards.

Core AML controls include:

• Ongoing monitoring of deposits, withdrawals and betting patterns to detect unusual transaction activity
• Automated rules and screening tools to flag behaviour that may indicate money laundering or misuse of accounts
• Enhanced due diligence for higher-risk customers, large value activity or complex transaction structures
• Manual review of large, rapid or unusual transfers, including cross-border payments, for potential suspicious activity
• Risk scoring of users and transactions to apply stronger checks where higher risks are identified
• Screening of customers against sanctions lists and identification of politically exposed persons in line with regulatory requirements
• Timely reporting to Financial Intelligence Units or other competent Indian authorities when there is a legal obligation to file suspicious transaction reports or related notifications

Certain activities are not allowed on the platform because they undermine KYC, AML and account protection controls. Breaches of these rules may put user safety at risk, distort fair play and compromise transparency and responsible gaming standards.

Prohibited actions include:

• Opening or using multiple accounts in order to avoid identity check, betting limits or AML controls
• Providing forged, altered, stolen or invalid documents during ID verification or any document submission
• Attempting to use betting or gaming services to move, conceal or layer funds obtained from unlawful sources
• Manipulating systems, software or odds through technical exploits, collusion or automated tools
• Sharing, renting or selling access to an account holder’s profile, login credentials or personal data
• Using payment instruments, bank accounts or wallets that belong to third parties or are not under the user’s legal control
• Misrepresenting identity, age, residency or beneficial ownership of funds or accounts in any interaction with the operator

Any breach of KYC or AML rules, refusal to co-operate with ID verification or document submission, or involvement in suspicious activity may result in enforcement action under this policy and applicable law.

Consequences may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each account holder is responsible for providing accurate, complete and current personal data at registration and throughout the life of the account. Users must complete ID verification and any further identity check or document submission within the timelines notified, so that regulatory requirements and reporting obligations can be met. Users must respond promptly to any reasonable request for additional information related to transaction monitoring, source of funds or suspicious activity reviews. Only payment methods owned and controlled by the account holder should be used for deposits and withdrawals, and any change in banking or wallet details should be updated without delay. Users are expected to report suspected unauthorised access, security incidents or unusual account activity to customer support so that appropriate security measures can be taken to protect user safety and responsible gaming standards.

The operator is committed to maintaining fair play, transparency and user safety in all betting and gaming services offered to customers in India. KYC and AML frameworks are an integral part of responsible gaming and are used to protect personal data, prevent misuse of accounts and support a secure and transparent environment for all users.

Key principles include:

• Compliance with applicable KYC, AML and CTF standards and related regulatory requirements in India
• Confidentiality and protection of personal data through appropriate security measures and controlled access
• Ongoing monitoring of transactions and behaviour to detect and investigate suspicious activity
• Prevention of manipulation, unfair behaviour, collusion or other conduct that affects fair play
• Availability of user support to address questions on safety, account protection and responsible gaming
• Shared responsibility between the operator and each account holder to follow this policy and co-operate in AML checks
• Equal treatment and consistent application of rules and limits for all users, subject to risk-based and legal obligations