Bet365 Privacy Policy

This platform collects personal information to provide online betting and gaming services in a secure and compliant manner.

Types of personal data collected

The following categories of data may be collected:

• Identification details: name, date of birth, gender, nationality, PAN or other KYC documents, photographs where required
• Contact details: residential address, email address, mobile number, alternative contact details
• Account information: username, password (stored in encrypted form), security questions, account preferences
• Transaction and payment data: bank details, UPI or wallet identifiers, card details processed through payment providers, deposit and withdrawal history, betting and gaming history
• Technical data: IP address, device identifiers, operating system, browser type, app version, log files, approximate location based on IP
• Compliance and verification data: information obtained from credit reference agencies, fraud prevention agencies, sanctions lists, and other verification databases, where lawful

Personal data is collected directly from the user, from devices used to access the services, and from authorised third parties such as payment service providers and verification agencies.

Purposes of collection and processing

Personal information is used for:

• Creating and managing user accounts
• Verifying identity, age, and eligibility under Indian law and applicable regulations
• Processing deposits, bets, winnings, withdrawals, and refunds
• Preventing fraud, money laundering, problem gambling, and misuse of the services
• Providing customer support and responding to user queries or complaints
• Meeting legal, regulatory, tax, and reporting obligations
• Monitoring service quality, performance, and security

Information is processed only where there is a lawful basis, such as user consent, contractual necessity, legal obligation, or legitimate interest that does not override user rights.

Protection measures

Technical and organisational safeguards are used to protect personal data, including:

• Encryption of data in transit and, where applicable, at rest
• Strong access controls and role-based access to systems
• Use of firewalls, intrusion detection tools, and secure data centres
• Regular security testing, monitoring, and logging of system activity
• Procedures for handling and reporting suspected data incidents

Staff and authorised service providers who access information are bound by confidentiality obligations and are trained in data protection responsibilities.

User rights

Subject to applicable law, users in India have the right to:

• Request access to personal information held by the operator
• Ask for correction of inaccurate, incomplete, or outdated data
• Request deletion or anonymisation of data where it is no longer needed or where consent is withdrawn, subject to legal retention duties
• Object to, or request restriction of, certain processing activities
• Withdraw consent for processing that is based on consent, without affecting past lawful processing

Requests may be subject to verification of identity and to any limits allowed under Indian law or other applicable regulations.

Compliance with Indian laws

Handling of personal data aims to align with:

• The Information Technology Act, 2000 and relevant rules on reasonable security practices
• Any sectoral or state-level requirements that apply to online gaming and financial transactions
• International good practices for privacy and data security

If Indian law conflicts with another applicable legal regime, the platform will prioritise compliance with mandatory Indian requirements for users located in India.

Personal information is used only for lawful and transparent purposes connected to the online services.

Core service and account management

Personal and account data is used to:

• Register and authenticate users
• Operate gaming and betting services
• Process payments, account credits, bonuses where lawful, and withdrawals
• Maintain accurate account balances and transaction records
• Communicate important account, security, or regulatory updates

Service improvement and analytics

Technical and behavioural data is used to:

• Monitor performance and stability of the website and mobile applications
• Analyse usage patterns to improve navigation, design, and content
• Develop new features, tools, and responsible gaming measures
• Detect and resolve bugs, errors, or service interruptions

Analytical information is generally aggregated or pseudonymised so that it does not directly identify individual users, wherever possible.

Marketing and communication

Where permitted by law and user preference settings, contact details and interaction data may be used to:

• Send service-related communications and regulatory notices
• Provide information about updates to products, features, or policies
• Offer personalised content based on past activity and preferences

Users can manage marketing preferences through account settings or by using options provided in communications. Regulatory and essential service messages may still be sent even if marketing preferences are restricted.

Legal, regulatory, and compliance purposes

Personal information may be processed to:

• Comply with anti-money laundering and counter-terrorist financing rules
• Enforce responsible gambling tools and limits
• Investigate suspected fraud, misuse, or security incidents
• Respond to lawful requests from courts, regulators, or law enforcement authorities
• Meet record-keeping duties under tax, financial, and gaming-related laws

Information is not sold or rented to third parties for their independent marketing. Any processing by external partners is subject to contractual safeguards and legal requirements.

Users have the right to know what personal information is held and how it is used.

How users can access and update data

• Account settings: Certain profile, contact, and preference details can be accessed and updated directly in the online account.
• Data access request: Users may submit a request through customer support or the designated data protection contact to obtain a copy of personal data, subject to verification of identity and legal limits.

Reasonable efforts are made to keep information accurate and up to date based on updates provided by users and verification checks.

Correction and deletion procedures

Users may request:

• Correction of inaccurate or incomplete personal information
• Deletion or anonymisation of data that is no longer necessary for the purposes described in this Policy

Deletion may not be possible where information must be retained for:

• Compliance with legal and regulatory duties
• Resolution of disputes or enforcement of agreements
• Prevention of fraud or misuse of the services

Where complete deletion is not possible, data may be archived or restricted from routine operational use.

Consent to security checks and payment processing

By creating an account, using the services, and conducting transactions, the user:

• Consents to identity, age, and verification checks using official documents and authorised databases, as permitted by law
• Agrees that payment data may be processed by secure third-party payment providers, banks, card schemes, wallet operators, and payment aggregators
• Acknowledges that additional documents may be requested for KYC, source-of-funds checks, and fraud prevention

These checks are carried out to protect both the user and the operator, and to satisfy legal and regulatory obligations.

This website and related services are intended strictly for persons who are 18 years of age or older, or any higher age required by local law.

• Account registration and real-money play are not permitted for minors.
• Age and identity verification may be requested using official documents to confirm eligibility.
• Despite using verification measures, the operator cannot always determine age without appropriate documents and relies on accurate information from users and guardians.

If it is discovered that personal data of a minor has been collected:

• The relevant account will be suspended or closed.
• The information will be deleted or anonymised as soon as reasonably possible, subject to legal obligations.

Parents or legal guardians who believe that a minor has provided personal data are requested to contact support and provide proof of guardianship and the minor’s identity so that appropriate steps can be taken.

To deliver online services efficiently and securely, personal data may be processed in India and in other countries where group entities, data centres, or trusted partners operate.

• This may include jurisdictions in the European Economic Area, the United Kingdom, and other locations that may have different data protection standards from those in India.
• Data may be stored, backed up, or processed on servers managed by third-party service providers such as cloud hosting, payment processors, verification agencies, or analytics partners.

By using the website, creating an account, or providing personal information, the user consents to such cross-border transfers and processing, as permitted by applicable law.

All partners handling personal data are required by contract to:

• Use the information only for the purposes specified by the operator
• Apply appropriate technical and organisational security measures
• Maintain confidentiality and comply with relevant data protection laws where they operate

Where required, appropriate safeguards such as standard contractual clauses or equivalent mechanisms are adopted to protect user data during international transfers.

This Privacy Policy describes how personal data is collected, used, stored, and disclosed in connection with the services. Certain disclaimers may limit or explain the extent of these rules as permitted by applicable law.

• The Policy does not create contractual rights beyond those set out in the Terms and Conditions, except where such rights are granted under law.
• The operator may be required to process or disclose personal information in ways not described in detail here when required by binding legal obligations, court orders, or regulatory directions.
• No security measure can guarantee complete protection; however, reasonable and industry-standard safeguards are implemented to reduce risks.

This disclaimer applies from the moment the user accepts this Policy. Acceptance may be evidenced by:

• Clicking an acceptance box or similar mechanism
• Completing registration or continuing to use the website or apps after being informed of this Policy
• Providing personal information for the purpose of accessing the services

If any provision of this Policy is held to be invalid or unenforceable, the remainder shall continue to apply to the extent permitted by law.

Cookies are small text files stored on a user’s device by websites or apps to remember certain information and recognise the device on later visits.

Types of cookies and similar technologies used

The platform may use:

• Essential cookies to enable core functions such as login, session management, and security features
• Preference cookies to remember settings such as language, region, and display options
• Analytics and performance cookies to gather statistical information about how users navigate pages and use services
• Personalisation cookies to adapt content based on past interaction and usage patterns

Comparable technologies such as pixels, tags, and SDKs may also be used for similar purposes.

Purposes of cookie use

Cookies and related tools are used for:

• Compiling statistics, such as page visits and time spent on sections
• Analysing browsing behaviour to improve layout, navigation, and functionality
• Personalising the online experience, subject to user choices
• Enhancing security, preventing fraud, and diagnosing technical issues

Retention and control

• Data collected through cookies is generally retained for up to 1 year, unless a longer period is required by law or for legitimate security and compliance purposes.
• Users can manage cookie settings through browser or device controls, and, where available, through on-site cookie preference tools.

Restricting certain cookies may affect the performance, availability, or features of the services.

By accessing or using this website, creating an account, or submitting personal information, the user confirms full acceptance of this Privacy Policy, as amended from time to time.

• Continued use of the services after changes are published will be treated as acceptance of the revised Policy.
• Users who do not agree to this Policy should discontinue use of the services and may request account closure subject to settlement of any outstanding matters.

In case of any difference between earlier versions and the current version, the version that is currently displayed on the website or app at the time of use shall prevail.

Personal information may be shared with third parties where necessary for lawful and defined purposes.

Categories of third parties

Data may be shared with:

• Payment service providers, banks, card schemes, wallet operators, and payment aggregators for processing deposits, wagers, and withdrawals
• Identity verification, KYC, and fraud prevention agencies
• Technology, hosting, analytics, and security service providers
• Professional advisers such as auditors, accountants, and legal counsel
• Regulators, law enforcement, courts, and government authorities where required by law

Where possible, a list or representative categories of such partners will be maintained on the website or provided upon request.

Purposes and legal grounds for sharing

Sharing of information occurs for:

• Performance of the contract for gaming and betting services
• Compliance with legal and regulatory requirements, including dispute resolution
• Detection, investigation, and prevention of fraud, abuse, or technical issues
• Protection of rights, property, or safety of users, the operator, or the public

Third parties are required to use personal data only for the agreed purposes and not for their own independent marketing unless the user has provided separate consent directly to that third party.

By providing personal information and using the services, the user consents to such sharing to the extent permitted by applicable law and this Policy.

The website and mobile applications may contain links to third-party websites, apps, or services that are not controlled or operated by this platform.

• Each external site or service is governed by its own privacy policy, terms of use, and data handling practices.
• The operator is not responsible for how those third parties collect, use, or protect personal data, or for the accuracy, content, or security of their services.

Users are encouraged to:

• Review the privacy, cookie, and security policies of any external websites or apps before providing personal information or completing transactions
• Exercise caution when clicking on links, downloading content, or sharing sensitive information on external platforms

Use of any third-party website or service is at the user’s own risk and subject to the policies and terms of that third party.