Responsible Gaming

Gambling always involves the risk of losing money. No betting system or tip can guarantee profits, and you should never risk funds needed for essentials such as rent, food, education or medical costs.

Responsible gaming on Bet365 means:

• You treat betting as entertainment, not as a way to make stable income.
• You set clear money limits and time limits before you start playing.
• You accept that losing is part of gambling and do not chase losses.
• You keep your gaming separate from your personal or family finances.

To help you play responsibly, you can use safety tools on your account:

• Deposit limits to control how much you add to your balance during a chosen period.
• Reality checks that remind you how long you have been playing.
• Time-out options that pause your access for a short period.
• Self-exclusion if you need a long break from all gambling on the site.

These tools support you in staying in control of your spending, protecting your emotional health, and keeping your experience safe and manageable.

Betting addiction is a serious condition that can affect your finances, relationships and mental health. Warning signs often appear gradually, so it is important to observe your habits honestly.

Possible indicators that you or someone close may have a gambling problem include:

• Increasing the amount of money staked to feel the same level of excitement.
• Feeling restless, irritable or worried when trying to cut down on betting.
• Betting with money meant for household expenses, education or other important needs.
• Chasing losses by placing more bets in an attempt to recover previous losses.
• Hiding betting activity from family or friends, or lying about the amount spent.
• Borrowing money, selling belongings or using credit to continue gambling.
• Ignoring work, studies or family responsibilities because of time spent playing.
• Using betting as a way to escape stress, sadness, anxiety or other problems.
• Repeated unsuccessful attempts to reduce or stop gambling.
• Feeling guilt, regret or hopelessness after betting sessions, but continuing to play.

If you recognise several of these warning signs, it may indicate the presence of gambling addiction and the need for professional support.

Betting addiction can be addressed through structured steps, support and practical controls on your account. Early action reduces harm and helps you regain balance in your life.

Some practical recommendations that can help you prevent or manage gambling problems include:

• Set a fixed budget for gambling that you can afford to lose, and never go beyond this limit.
• Use deposit limits on your Bet365 account to keep your spending under control.
• Decide time limits for each session and log out once your time is over.
• Avoid chasing losses; accept them as part of gambling and stop when you reach your pre-set loss limit.
• Keep separate accounts for essential expenses and do not use these funds for betting.
• Take regular breaks from playing to reduce impulsive decisions.
• Avoid gambling when stressed, angry, under the influence of alcohol or drugs.
• Speak to someone you trust about your concerns to reduce secrecy and shame.
• Use time-out or self-exclusion tools if you feel control is slipping.
• Seek professional help from counselling or support services if you find it hard to stop on your own.

Combining responsible gaming tools, personal rules and external support improves your chances of regaining control over your betting behaviour.

If gambling is affecting your life, specialised support services can provide confidential guidance, counselling and practical strategies. Reaching out for help is a step towards protecting your health, your relationships and your finances.

Main external resources for support in India include:

• National Helpline for Mental Health (KIRAN): 24×7 toll-free support for mental health concerns, including stress related to gambling. Phone: 1800-599-0019.
• iCall (TISS): Professional counselling by phone and email for emotional distress and addictive behaviours. Website: https://icallhelpline.org
• Fortis Mental Health Programme: Counselling and psychiatric services in many Indian cities, including support for addiction-related issues. Website: https://www.fortishealthcare.com/india/mental-health
• Your local psychiatrist or clinical psychologist: You can consult a registered mental health professional in your city for assessment and treatment.
• Government hospital psychiatry departments: Many government medical colleges and district hospitals provide addiction services at low or no cost.

These services can help you understand your gambling behaviour, develop coping strategies and create a plan for safer play or complete abstinence.

If you feel your betting is becoming difficult to control, you can contact Bet365 customer support for information about responsible gaming tools and options to restrict or close your account.

Main ways to reach our support team in India include:

• Live chat: Accessible through the help or contact section after you log in to your account.
• Email support: Use the contact form in the help section to send a detailed description of your concern.
• In-site messaging: Secure messages within your account for questions about limits, self-exclusion and responsible gaming policy.

Our representatives can provide details on deposit limits, time-outs, self-exclusion and other safety tools that support your decision to gamble responsibly or to stop gambling.