Bet365 Rules and Regulations in India

1. Scope and Acceptance of the General Terms

These general terms govern your registration, access and use of your account, betting services, casino games, bonuses, and any other services made available to you in India. By creating an account, logging in, depositing funds, placing a bet, claiming a bonus, or using any service, you confirm that you have read, understood and agree to comply with these terms as updated from time to time.

If you do not agree to any part of these general terms, you must not register, log in or use the platform. Your continued use after any update to these terms amounts to your acceptance of the revised conditions.

2. Eligibility and Legal Use in India

To open and use an account in India, you confirm that:

• You are at least 18 years old.
• You are a resident or temporary visitor in India who is legally allowed to participate in online betting or gaming under the law applicable to you.
• You are not located in any Indian state or territory that prohibits online betting or games for money.
• You act on your own behalf and not for any third party.
• You are not self-excluded on this platform or any other betting site where such exclusion would make your betting here improper.

You must ensure that your use of the services is legal in your state or jurisdiction. Bet365 does not provide legal advice. If you are unsure whether online bets are allowed for you, you should seek independent legal guidance before using your account.

3. User Account Registration and Integrity

When you complete registration you agree to:

• Provide true, accurate and complete information, including your full name, date of birth, permanent address in India, email, and mobile number.
• Keep your details updated at all times.
• Maintain only one active account in your own name.
• Keep your username, password, and any security credentials confidential and not share them with any other person.

You are responsible for all activity on your account, including bets placed and transactions processed, whether or not you personally authorised them, unless Bet365 has failed to take reasonable security measures. If you suspect that your account has been compromised, you must notify customer support immediately and change your password.

Bet365 may refuse registration, suspend, or close an account where it has legal, regulatory, or risk-based reasons to do so, including suspected fraud, breach of these terms, misuse of bonuses, or breach of responsible gambling controls.

4. Bet365 Rights to Modify the Terms and Services

Bet365 may update these general terms, specific betting rules, bonus terms, privacy notices, and other policies at any time for legal or regulatory reasons, to improve user protection, or to reflect changes to services, odds formats, or technology.

• Material changes will take effect after they are published on the website or mobile application.
• If you do not agree to an updated term, you must stop using your account and may request account closure and withdrawal of available funds, subject to verification and other conditions.

Bet365 may also:

• Modify, suspend or remove any market, event, product, bonus, or feature.
• Refuse to provide all or part of its services to persons in specific jurisdictions where legal or regulatory risks arise.

5. Proper Use of the Platform and Services

You agree to use the website, mobile app, and all betting or gaming services only for lawful personal entertainment. You must not:

• Use automated tools, bots or scripts to place bets or access services.
• Use your account for any commercial purpose, betting syndicate, or pooling arrangement.
• Manipulate odds, market information, or event outcomes, or engage in any fraud, collusion, match-fixing or cheating.
• Use offensive, discriminatory or unlawful content in any communication through the platform.
• Attempt to access another customer’s account or interfere with the security or operation of the services.

Bet365 may void bets, refuse bonuses, suspend or close your account, or report your activity to authorities where improper or illegal use is suspected.

6. Intellectual Property and Content Protection

All content available through the website and mobile application, including logos, trade marks, graphics, text, odds displays, data, live scores, event information, audio-visual streams, and software, is protected by intellectual property rights.

You may use such content only for personal, non-commercial purposes linked to your lawful use of the services. You must not:

• Copy, distribute, publish, modify, or create derivative works from the content.
• Sell, rent, sublicense, or otherwise exploit any data or odds feeds.
• Record, redistribute or broadcast live streams or event data made available to you.

Any unauthorised use of intellectual property may lead to civil or criminal liability under Indian and international law.

7. Liability and Limitation of Damages

Subject to applicable Indian law, Bet365 provides services on an "as available" basis. While reasonable care is taken to keep systems secure and accurate, you accept that:

• Access may be interrupted due to maintenance, technical issues, or internet failures.
• Odds, markets, and event information may be subject to delays or errors.
• Bet365 is not responsible for losses arising from your own device problems, internet connectivity, or incorrect data entry.

To the extent permitted by law, Bet365 is not liable for:

• Any indirect, incidental or consequential loss or damage.
• Loss of profits, opportunity, or anticipated winnings.
• Losses arising from events outside its reasonable control, including suspension of sporting events or changes in law.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under Indian law.

8. Governing Law and Dispute Resolution

These terms and your use of services by customers in India are governed by laws applicable to contracts made and performed in India, subject to any mandatory provisions of local law that apply to you.

Any dispute arising in relation to your account, bets, bonuses, or use of the services should first be raised with customer support. If a dispute is not resolved, it may be referred to the competent courts or relevant dispute resolution forum as specified in the detailed legal notices on the site.

1. Eligibility to Place Bets

You may place a bet only if:

• Your registration is completed and your identity has been verified where required.
• Your account is active, not suspended, self-excluded, or closed.
• You have sufficient cleared funds in your betting balance at the time of placing the bet.
• You are physically located in a place where online betting on the relevant event is legal.

Bet365 may apply additional eligibility checks before allowing bets on specific events or markets.

2. Acceptance of Bets and Event Markets

A bet is regarded as accepted only when it appears in your betting history with a unique reference number and the status "placed" or equivalent. If a bet is not confirmed due to technical failure or insufficient balance, it is not valid.

Bet365 reserves the right to:

• Refuse the whole or any part of a bet request.
• Limit the stake on any bet or event.
• Restrict access to certain betting markets or odds formats for regulatory, integrity or risk reasons.

All bets are subject to the rules published in the general betting rules and any sport or event specific rules that apply at the time your bet is accepted. You must read the relevant rules before placing bets on any market.

3. Minimum and Maximum Bet Amounts

Minimum and maximum stake limits apply to many events and markets. These limits may differ by sport, competition, odds, and customer profile.

• The interface will normally show the minimum stake for a bet slip.
• Maximum stake or maximum potential return may be restricted automatically during bet placement.
• Bet365 may adjust stake limits for specific customers or accounts to manage risk, regulatory compliance or responsible gambling.

Bet requests that exceed the applicable maximum limits may be partially accepted, fully rejected or offered at reduced stakes.

4. Odds, Settlement and Calculation of Winnings

Odds represent the price at which your bet is accepted. Before confirming a bet you will have the chance to review odds, stake and potential returns.

• Odds may change between the time you add a selection to your bet slip and the time you confirm the bet.
• If odds change, you may be prompted to reconfirm the bet at the updated odds.

Settlement of bets takes place according to the official result of the relevant event as stated by the governing body or official source at the time of settlement.

Your returns on a winning bet are usually calculated as:

• Stake multiplied by the accepted odds, adjusted for any rule-specific deductions, dead heats, or void legs in multiple bets.

For bets placed using bonus funds or free bet credits, separate bonus terms apply and returns may exclude the value of the stake.

5. Betting Restrictions and Suspicious Activity

Bet365 may impose restrictions on bets to protect event integrity, comply with legal duties or manage risk. These measures can include:

• Limits on particular markets, such as in-play bets or exotic markets.
• Limits on maximum winnings for certain events or competitions.
• Restrictions on placing bets where there is suspected insider information, match manipulation or irregular betting patterns.

Where suspicious betting activity is identified, Bet365 may:

• Delay settlement of affected bets.
• Void bets partially or in full.
• Suspend or close related accounts.
• Report details to sports governing bodies, regulators, and law enforcement in India or other jurisdictions.

6. Cancellations, Voids and Errors

A bet may be voided where required by the general betting rules or sport-specific rules, including where:

• An event is postponed, abandoned or cancelled and rules specify that bets should be void.
• A market is offered in error and is materially incorrect in odds, participants, or settlement conditions.
• There has been obvious pricing error or technical failure affecting odds or market availability.

When a bet is void your original stake is normally returned to your account, and no win or loss is recorded.

Bet365 does not accept requests to cancel or change bets after they have been confirmed, except where required under specific rules or due to a recognised error. You are responsible for checking all bet details before confirming.

7. In-Play Betting and Delays

For in-play betting, you acknowledge that live broadcasts and data feeds may be subject to delay. Odds may be suspended or changed at any time to reflect the current state of the event.

• A bet is confirmed only when it is accepted on the server.
• If a material incident occurs before your bet is registered, the bet may be voided under the in-play rules.

It is your responsibility to manage the risks of delay when placing in-play bets based on live coverage or score updates.

1. Funding Your Account

You may fund your betting account using the payment methods available to customers in India as displayed in the cashier or payment section. These can include (subject to availability and law):

• Local bank transfers or internet banking.
• Debit cards or other card schemes allowed for online betting under Indian rules.
• E-wallets, payment gateways or other digital instruments.

Bet365 may set minimum and maximum deposit amounts per transaction and per day, and may adjust these limits based on your account status, verification level, responsible gambling controls or legal obligations.

Deposits must be made from payment instruments held in your own name. Bet365 may refuse or return deposits received from third party accounts.

2. Withdrawals from Your Account

Withdrawals are processed, where possible, using the same method that was used for deposit, in line with anti-money laundering and security obligations.

• You may be required to complete identity, address and payment method verification before any withdrawal is processed.
• Minimum and maximum withdrawal amounts may apply per transaction and within specific time periods.
• Bet365 may combine or split withdrawal requests to comply with banking or regulatory limits.

Withdrawals may be delayed or withheld where there is an ongoing security review, responsible gambling concern, dispute regarding bets, or investigation for possible breach of these terms.

3. Processing Times, Fees and Currency

Processing times depend on the chosen payment method and any required security checks.

• Deposits are usually credited instantly or within a short time, subject to banking systems.
• Withdrawals may take longer due to bank processing and the need to complete verification.

Any fees or charges that apply to deposits or withdrawals will be displayed in the cashier section before you confirm the transaction. Additional fees may be charged by your bank, card issuer, or payment provider under their own terms, for which Bet365 is not responsible.

Where accounts are held in a currency different from that of your payment method, currency conversion may apply at prevailing rates. You are responsible for any conversion charges applied by third party providers.

4. Security, KYC and AML Controls on Payments

For customers in India, Bet365 applies Know Your Customer and anti-money laundering checks to protect the integrity of payment flows.

Before processing certain deposits, bonuses, or withdrawals, you may need to provide:

• Government-issued photo ID (such as passport, PAN card or driving licence, where accepted).
• Proof of residential address (such as utility bill or bank statement).
• Evidence that the payment method used belongs to you (such as card image or bank document with masked details).

Failure to provide required documents or information may lead to rejection of transactions, freezing of funds or closure of your account, in line with the anti-money laundering section of these terms.

5. Transaction Restrictions and Responsible Use

Bet365 may apply restrictions on the value and frequency of transactions for:

• Compliance with legal and regulatory requirements in India.
• Prevention of fraud, money laundering, or terrorist financing.
• Enforcement of responsible gambling tools, such as deposit limits or self-exclusion.

You must not:

• Use your account as a bank or money transfer facility.
• Make deposits and withdrawals without genuine intent to place bets or participate in services.
• Transfer funds between accounts or to third parties using the platform.

6. Cancellation, Reversal and Chargebacks

Once confirmed, deposit and withdrawal requests cannot normally be cancelled by you. In limited situations and subject to payment provider rules, Bet365 may agree to assist in correcting a genuine mistake.

If a deposit is subject to chargeback, reversal or dispute:

• Bet365 may deduct the relevant amount from your account balance.
• Any bets or bonuses funded from the reversed amount may be voided.
• Your account may be suspended pending investigation.

In cases of fraudulent payment use, Bet365 may share relevant information with banks, card schemes, payment processors and competent authorities in India or other jurisdictions.

1. Commitment to Responsible Gambling

Bet365 promotes responsible gambling and aims to provide a safe environment for placing bets and using gaming services. Gambling should be treated as a form of entertainment, not as a source of income or a way to recover financial losses.

You are encouraged to monitor your betting habits, set personal limits, and seek support early if you feel that your gambling behaviour is causing harm to you or your family.

2. Tools to Manage Your Gambling Behaviour

A range of tools is made available to help you control your betting activity. Depending on your account and jurisdiction, these may include:

• Deposit limits: You may set daily, weekly or monthly limits on how much you can deposit into your account.
• Reality checks: On-screen reminders showing how long you have been logged in or how much you have staked.
• Time-outs: Temporary breaks from betting and gaming services for a set period.
• Self-exclusion: Longer-term suspension of access to your account and services.

Changes to limits that make controls more restrictive may come into effect immediately. Requests to relax or remove limits may be subject to cooling-off periods to support safer gambling.

3. Self-Exclusion and Account Closure

If you believe that you are at risk of problem gambling, you should consider self-exclusion or permanent account closure.

• During self-exclusion you will not be allowed to access your account, place bets, use bonuses or deposit funds.
• Attempts to create new accounts or reactivate closed accounts during self-exclusion are prohibited and may lead to further measures.

You are strongly advised to seek additional blocking or filtering tools on your devices and to exclude yourself from other betting platforms to strengthen your protection.

4. Identifying Problem Gambling

You may be experiencing gambling-related problems if you:

• Chase losses or bet more money or for longer periods than you intended.
• Hide your gambling from family or friends.
• Use money for bets that is needed for rent, bills or other essentials.
• Feel anxious, depressed, or stressed about your betting or debts.

A self-assessment questionnaire may be provided in the responsible gambling section of the website or app. This is for guidance only and does not replace professional diagnosis or counselling.

5. Support Services and Resources in India

If you need help in India, consider contacting professional organisations or helplines that deal with mental health, addiction or financial counselling. While availability of specialised gambling support services in India is still growing, you may seek assistance from:

• Local counsellors or psychologists experienced in addiction issues.
• National mental health helplines and government-supported services.
• Reputable non-governmental organisations focusing on behavioural health.

Contact details and links to support resources may be provided in the responsible gambling section. You may also wish to speak to your doctor or another healthcare professional for guidance.

6. Protection of Minors

Betting and gaming services are not intended for persons under 18 years of age in India.

• Bet365 takes steps to verify age as part of registration and KYC checks.
• You must not share your login details or leave your account open on shared devices.
• Where minors are present in your household, you should consider using parental control or content filtering software.

If you become aware that a minor has accessed the services using your account or false details, you must inform customer support immediately so that appropriate steps can be taken.

1. Legal Obligations on Anti-Money Laundering and Counter-Terrorism Financing

Bet365 is committed to complying with anti-money laundering and counter-terrorism financing laws and regulations applicable to customers in India and other relevant jurisdictions. These obligations require the platform to verify customer identities, monitor transactions and report suspicious activities to competent authorities where required.

By using your account, you agree that your transactions and personal information may be subject to these controls.

2. Customer Due Diligence and KYC Procedures

Before you are allowed to fully use services, including deposits, bets, bonuses and withdrawals, Bet365 may perform customer due diligence checks, such as:

• Verifying your identity using reliable, independent documents or data.
• Confirming your residential address in India.
• Assessing your source of funds and, where relevant, source of wealth.

You may be asked to provide:

• Government-issued ID.
• Recent utility bills or bank statements.
• Bank, card or payment provider documents in your name.

Enhanced due diligence may be applied where your activity presents higher risk, for example due to large transaction volumes, complex payment patterns, or links to higher-risk jurisdictions.

3. Monitoring of Transactions and Betting Activity

Bet365 monitors transactions and betting patterns to detect and prevent suspicious activity, including possible money laundering, fraud, or other illegal conduct.

Indicators of concern can include:

• High-value deposits and withdrawals without proportionate betting activity.
• Multiple accounts or payment instruments linked to the same person.
• Rapid movement of funds between methods or locations.
• Inconsistent information provided during registration or verification.

Where unusual or suspicious behaviour is identified, Bet365 may request further information or documentation, delay transactions, or take other measures described in this section.

4. Reporting and Cooperation with Authorities

In accordance with anti-money laundering laws, Bet365 may file reports with financial intelligence units or other authorised bodies in India or other countries when it has knowledge of or reasonable grounds to suspect that funds are linked to money laundering, terrorism financing, or other offences.

Legal restrictions may prevent Bet365 from informing you when such reports are filed. You agree that Bet365 is not liable to you for any consequences of its reporting obligations carried out in good faith.

5. Consequences of AML Breaches and Non-Compliance

Where there is suspicion or evidence that your account has been used to violate anti-money laundering or counter-terrorism financing rules, Bet365 may:

• Place temporary or permanent restrictions on your account.
• Freeze or block funds pending further investigation.
• Refuse deposits, bets, bonuses or withdrawals.
• Close your account and terminate access to services.
• Report your details and activity to relevant authorities.

You must cooperate fully with any reasonable request for information or documents in connection with AML checks. Failure to cooperate may itself be treated as grounds for concern and lead to additional measures.

1. Overview of Data Protection Approach

Bet365 respects your privacy and processes personal data in line with applicable data protection and privacy laws relevant to customers in India and any cross-border data transfer rules that apply.

This section explains what personal data may be collected, how it is used, and what rights you have. Additional details may be provided in a dedicated privacy notice or cookie policy linked from the website or app.

2. Types of Personal Data Collected

When you register and use your account, Bet365 may collect and process the following categories of personal data:

• Identification data, such as name, date of birth, gender and unique customer IDs.
• Contact details, such as address in India, email and mobile number.
• Account and betting data, such as login credentials, betting history, event preferences, bonuses claimed and transaction records.
• Payment details, such as masked card numbers, bank account data, and payment instrument identifiers.
• Technical and usage data, such as IP address, device identifiers, browser type, and information about how you interact with services.
• Verification and compliance data, such as copies of identity documents, address proofs and relevant communications.

Cookies and similar technologies may be used to collect certain technical and usage information to support security, performance and personalised content, subject to your preferences.

3. Purposes and Legal Bases for Use of Personal Data

Your personal data may be used for the following purposes:

• To create, manage and secure your account.
• To process deposits, withdrawals, bets, bonuses and other transactions.
• To verify your identity, age and location and comply with KYC, anti-money laundering and responsible gambling obligations.
• To provide customer support and handle complaints and disputes.
• To improve services, user experience and platform security.
• To communicate service-related updates, changes to terms, or important information regarding your account.

Processing is carried out where necessary for performance of the contract with you, to comply with legal and regulatory duties, to pursue legitimate interests such as service improvement and fraud prevention, or based on your consent where required by law.

4. Sharing of Personal Data

Bet365 may share your information, where necessary and subject to appropriate safeguards, with:

• Group companies involved in providing services and support.
• Payment service providers, banks and financial institutions.
• Identity verification agencies and fraud prevention services.
• Sports integrity bodies, regulators, law enforcement and other authorities in India or abroad, when required by law or under regulatory cooperation.
• Professional advisers, such as lawyers or auditors.

Personal data may be transferred outside India where service providers or group entities are located in other countries. In such cases, steps are taken to ensure that adequate protection is in place under applicable law.

5. Data Retention

Personal data is retained for as long as necessary to fulfil the purposes described above and to comply with legal, regulatory, tax, accounting and reporting requirements.

In general, this involves keeping account, betting and transaction data for a number of years after account closure, as required by anti-money laundering and gambling regulations. When data is no longer needed, it is deleted or anonymised in a secure manner.

6. Your Rights Over Personal Data

Subject to applicable law, you may have rights in relation to your personal data, such as:

• Access to the personal data held about you.
• Correction of inaccurate or incomplete data.
• Deletion of data in certain circumstances.
• Restriction or objection to certain types of processing.
• Portability of data to another service provider where technically feasible.

Some rights may be limited where Bet365 must retain or process data to meet legal obligations, respond to claims or support regulatory investigations. To exercise your rights, you may contact customer support or use any dedicated privacy channel published on the site.

7. Cookies and Online Tracking

Cookies, local storage and similar tools may be used to:

• Maintain your logged-in session.
• Remember your preferences, such as language, odds format and favourite markets.
• Collect statistics about use of services and detect technical problems.
• Support security, fraud detection and prevention.

You can manage your cookie settings through your browser or device controls, and in some cases through a dedicated preference centre. Restricting certain cookies may impact the functionality or performance of services.

1. Security Commitment for Accounts and Transactions

Bet365 aims to maintain a secure environment for your account, bets, bonuses and payment transactions. Security measures are regularly reviewed and updated to address emerging risks and technical developments.

While no system can be guaranteed to be completely secure, Bet365 takes reasonable steps to reduce the risk of unauthorised access, data loss or misuse.

2. Technical Measures and Encryption

To protect your personal and financial data, Bet365 uses technical safeguards such as:

• Encryption protocols to protect data during transmission between your device and servers.
• Firewalls and intrusion detection tools to protect infrastructure.
• Segregation of systems handling payment information from general systems.
• Regular security testing and vulnerability assessments.

You should also take precautions on your side, such as using up-to-date antivirus software and avoiding use of public or shared devices for account access wherever possible.

3. Authentication and Account Protection

Bet365 may offer, or require, additional authentication steps such as multi-factor authentication to strengthen protections for your account.

You must:

• Choose a strong, unique password and keep it secure.
• Not share your password or security codes with any other person.
• Log out fully after each session, especially on shared or public devices.
• Inform customer support immediately if you suspect that your login details have been compromised.

Bet365 may temporarily lock or suspend access to your account where there are signs of suspicious login attempts or other security concerns.

4. Monitoring and Incident Response

Systems and services are monitored for unusual or unauthorised activities, such as irregular login patterns, abnormal betting behaviour or unexpected payment activity.

In the event of a suspected security incident, Bet365 may:

• Suspend or restrict access to one or more services.
• Request that you reset your password or update security credentials.
• Require additional verification before processing bets, bonuses, deposits or withdrawals.
• Notify relevant authorities and other affected parties where required by law.

5. Your Responsibilities for Security

Security is a shared responsibility. To help protect your account and personal data, you agree to:

• Keep your account details and devices safe and secure.
• Inform Bet365 promptly of any unauthorised use or suspicion of compromise.
• Regularly review your betting history and transaction records in your account.
• Avoid clicking on suspicious links or responding to messages that request your password or payment details.

Bet365 will never ask you for your password in full by email, SMS or instant message. If you receive any communication that appears fraudulent, you should report it using the official support channels.